Bill Trust FAQ
Online Billing provides you with a number of convenient capabilities. You can easily access your invoices and statements online in PDF format. You can also download your billing information into a variety of accounting packages including QuickBooks. And you can even help save a tree by turning off the delivery of paper invoices.
By default your paper bills will not be delivered via the mail. However, you can easily turn this on through the Settings tab within the Online Billing site.
This service is provided as a convenience to our customers at no additional charge. And because you won’t need to spend time opening, sorting, filing and shredding paper documents, it will likely save you time and money.
We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SSAE 16 Certified. They are the most stringent certifications to ensure your data is secure.
We use the industry standard PDF format for storing and displaying billing documents which makes it very easy to print or save your bills to your computer. Click here to get the free Acrobat ® Reader ®.
Yes. If your accounting software is compatible with one of our available formats, you can import this data directly into your accounting system. Within Online Billing, check the boxes next to the bills you want to download. Then click the “Download” button and follow the instructions. You will be able to select among a variety of different accounting packages including QuickBooks, Viewpoint, Forefront (from Dexter + Chaney), Peachtree, Timberline and a CSV file that is Microsoft Excel compatible.
You will now be able to get your invoice electronically and view, print, and pay your invoices though our new online billing portal. You will now receive an invoice notification in your email.
You will receive an email notification that your invoices are available with a link to the invoicing/payment site. The email notification will also have a pdf attachment of your invoice..
No, there will be no formal training. You can ask your sales person to review the portal with you should you need help.
Who will Pace Supply send the email to and can multiple people have authority to log into the portal?
Pace Supply will send the email to the primary contact. This contact will serve as the administrator for the site and can add additional users with specified privileges. The invoice can be sent to multiple users.
Yes. Pace Supply will be redesigning our invoices in order to provide a fresher look and feel for our customers.
Yes. You will be able to pay online via CC and ACH and we will be encouraging you to go online and pay your invoices
At this time, online payment is not mandatory but we encourage you to pay your invoices online.
You will be able to pay via CC and ACH.
Since the invoices will be online, will I be able to receive a print bill as well? Is each invoice printable on the portal?
At this time, you will not be allowed to receive a print bill in addition to receiving an electronic notification. You will be able to also, log into the portal view, print and pay your invoices.
Yes. You can get your invoice attached to the email notification.
If I choose to continue to receive paper bills, will I still be able to view the bills on the portal?
No. You will not be able to log into the portal, view, download and pay your invoices if you receive a paper bill.
At this time, there is no special incentive for you to pay online and our current terms apply.